Business Details
35 Years
experience
Your Trusted Furniture Store in Perth
Since 1991, Impressions Furniture has been a cornerstone in Western Australia's furniture retail sector, operating as a family-owned business dedicated to providing high-quality, stylish, and affordable furniture solutions. Our extensive inventory, housed in large warehouses, ensures immediate availability and swift delivery across Perth. With showrooms in Osborne Park and Forrestdale, we offer personalised interior design advice from experienced professionals, catering to diverse tastes and budgets.Our commitment to customer satisfaction is evident through our 60,000+ satisfied clients and decades of community service. We maintain flexible operating hours across both locations, prioritising convenience for our customers. Our team's expertise and dedication to quality have solidified our reputation as a trusted destination for home furnishings in Western Australia.
Services
Sofas
Dining Sets
Outdoor Furniture
Stressless Products
Delivery Services
Showroom Consultations
Details
- Year established: 1991
Highlights and features
- Family-owned since 1991 with deep local market knowledge
- Immediate delivery from extensive warehouse stock
- Experienced interior specialists providing personalised advice
- Curated collections spanning modern to classic styles
- Consistently rated excellent for customer service in testimonials
What people say
Excellent service
Quality furniture
Helpful staff
Prompt delivery
Competitive prices
Services
Furniture Sales
Offering premium-quality sofas, dining sets, outdoor suites, and Stressless ergonomic products. Our curated collections cater to diverse interior design preferences while maintaining competitive pricing. Each piece undergoes rigorous quality checks before reaching customers.
Delivery Services
Providing fast and reliable delivery across Perth with most items available for immediate dispatch. Our logistics team ensures careful handling and timely arrival of all furniture purchases, including assembly options.
Showroom Consultations
Offering expert interior design guidance at our Osborne Park and Forrestdale showrooms. Our specialists help customers select pieces that match their style and space requirements while ensuring functional living environments.
Custom Orders
Facilitating tailored furniture solutions through special order arrangements. Customers can access unique configurations and fabric options beyond standard inventory while maintaining quality assurance standards.
Warehouse Pickups
Allowing customers to collect pre-purchased items directly from our Forrestdale warehouse during specified hours. This option provides flexibility while maintaining efficient inventory management systems.
Questions
What delivery areas do you cover?
We deliver across Perth metro area including Osborne Park, Forrestdale, and surrounding suburbs with most items available for immediate dispatch.
Do you offer assembly services?
Yes, we provide professional furniture assembly as part of our delivery service to ensure your new pieces are correctly installed.
Can I customise furniture options?
Our specialists can arrange custom fabric selections and special order configurations through our supplier network while maintaining quality standards.
What are your showroom hours?
Our Osborne Park showroom operates Monday-Saturday 9am-5:30pm and Sunday 11am-5pm, with warehouse pickups available Monday-Friday.
How do returns work?
We resolve any quality issues promptly - as demonstrated by our replacement of Nadine's furniture piece within 2 months of purchase.
Reviews (7)
Paul & Veronica Thomas
Jan 19, 2022
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My husband and I had a super positive experience with Impressions Furniture. Sharon, in store, was very knowledgeable about the sofa bed we were buying. An extra bonus was it was discounted too.
However, our delivery wasnt so good. It was a mix up with wrong sofa bed delivered at the very early hour of 0645 when scheduled for 8-10 that morning. I emailed Sharon and received a response asap. A very sincere apology and Scott rang as well. By 1030 our new sofa bed was delivered by two very competent men who assembled our bed and were very gracious and willing to help. I wouldnt hesitate to
However, our delivery wasnt so good. It was a mix up with wrong sofa bed delivered at the very early hour of 0645 when scheduled for 8-10 that morning. I emailed Sharon and received a response asap. A very sincere apology and Scott rang as well. By 1030 our new sofa bed was delivered by two very competent men who assembled our bed and were very gracious and willing to help. I wouldnt hesitate to
John & Laura Lamerton
Dec 18, 2021
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We ordered a lounge suite in early July and 22 weeks later we are still waiting for it. We were assured that we would receive it in November and turn around was approx 16 weeks. We have had to ring Impressions Furniture twice now to try and find out what is happening, although at the time of ordering our lounge suite we were assured that the sales person would keep us updated if there were any delays. Sharon took our money happily and we haven't heard from her since. I understand with Covid there will be some delays, but it is now 6 weeks overdue. I accept a slight delay, but a long delay with
Amy Conlon
Sep 21, 2021
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Booked in for delivery 2 weeks in advance only 2 call on the day and be told it hasn't been logged. No apology, no urge to remedy their mistake. Now have to wait another 2 days before they can arrange to deliver my bed and in the meantime sleep on the floor at 7months pregnant. Joke.
L.
Sep 17, 2021
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Excellent from shopping to delivery. Sharon our design consultant was very relaxed, professional and helpful when choosing our sofa. Very smooth process and thank you to Scott who was the warehouse manager who fit us in for our sofa to be delivered quickly! The sofa is excellent quality. Comfortable, well made, sturdy. We went to several furniture stores but impressions always stocks the best quality with the most thoughtful design patterns.
Natalie Dean
Aug 28, 2021
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Disappointing customer service. Its like your doing them a favour spending money with them! I wont bother in future
Dj Munro
Jul 24, 2021
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Ordered two matching two seater leather recliners in the sale first week of March 2021 paid the deposit and advised an estimated delivery time end of April. No notifications received from Impressions called them start of May I was advised there was a shipping delay and they should be in end of May. No notifications received from Impressions called them start of June I was advised there was a shipping delay and they should be in mid June. They eventually arrived 3rd week of June after I paid the full deposit. I was surprised when the sofas arrived in packing boxes as the store advised me they would
Simone Williams
Sep 06, 2020
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I would avoid this store like the plague. Not being made aware of their NO REFUND policy at the time of purchase of stock items, when I did ask for a refund I was treated EXTREMELY poorly, firstly by sales staff and then the refund was rejected out of hand by their Managing Director which came outlined in an offensive email. The managing director accused me of vile behaviour in store and then when I informed him of the actual events and offered my 11 year old child as a witness he called me a liar. All other competitors provide reasonable returns, particularly on stock items. I would go to anyone
