Hear It Is

Business Details

Emergency

services

Trusted Plumbing & Leak Detection Services in Central Victoria

Hear It Is has been delivering expert plumbing and leak detection services to the Macedon Ranges, Central Victoria, and surrounding areas for over 35 years. Founded by industry professionals Andrew Kilpatrick and Raeleen Flint, our team combines decades of hands-on experience with cutting-edge technology to address both residential and commercial plumbing needs. We pride ourselves on efficiency, reliability, and precision, utilising advanced acoustic equipment and thermal imaging to locate hidden leaks swiftly. Our commitment to quality craftsmanship ensures minimal disruption to your property while resolving issues promptly.

With a deep understanding of diverse plumbing systems, we specialise in leak detection, gas plumbing, drainage solutions, and emergency repairs. Our personalised approach means we travel directly to your location, offering tailored solutions for properties of all ages. Backed by a Plumbing Licence #43775, we prioritise safety, transparency, and customer satisfaction, ensuring every job meets the highest standards of professionalism and technical expertise.

Services

Leak Detection Plumbing Services Gas Plumbing Drain Inspections Excavator Hire

Highlights and features

We have over 35 years of combined experience in plumbing and leak detection.
Our team uses cutting-edge acoustic and thermal imaging technology for precision.
We offer 24/7 emergency services to minimise property disruption.
Our expertise covers all plumbing systems, including gas and drainage.
We provide transparent, no-obligation quotes and guaranteed workmanship.

Associations and certifications

Plumbing Licence #43775

Website

Update Listing

Services

Leak Detection

Our acoustic leak detection service uses advanced equipment to pinpoint hidden water leaks in pipes, concrete, or soil. We locate cracks, splits, or holes in plumbing systems, minimising excavation and repair costs. With thermal imaging and EMF locators, we identify underground utilities and provide precise solutions for residential and commercial properties.

Plumbing Services

We handle all residential and commercial plumbing needs, including hot/cold water lines, hot water system installations, and pipe repairs. Our team manages renovations, new builds, and emergency plumbing issues, ensuring compliance with safety standards. We also offer septic tank installations and drainage solutions for long-term reliability.

Gas Plumbing

Our licensed gas plumbers install and maintain natural and LP gas lines for residential and commercial properties. We repair gas leaks, upgrade pipelines, and service continuous-flow hot water systems. Safety checks and compliance with Australian standards ensure secure and efficient gas solutions for homes and businesses.

Drain Inspections

Using CCTV drain cameras, we inspect sewer and stormwater pipes for blockages, tree roots, or structural damage. Our inspections identify leaks, cracks, or collapses in underground systems, providing accurate repair recommendations. This non-invasive method reduces excavation costs and ensures targeted maintenance for residential and commercial properties.

Excavator Hire

We offer tight-access excavator hire with breakers and attachments for plumbing and utility projects. Our equipment handles concrete cutting, drainage work, and narrow-space excavations. With 700mm clearance capability, we provide efficient solutions for residential and commercial sites requiring precision earthworks and repairs.

People

Andrew Kilpatrick

Plumber

With over 35 years in the industry, Andrew owns and operates Hear It Is, specialising in residential and commercial plumbing solutions. His expertise in renovations and new builds ensures reliable, code-compliant installations. Andrew's hands-on approach and commitment to quality make him a trusted local plumber in the Macedon Ranges.

Raeleen Flint

Leak Detection Specialist

Raeleen has over a decade of experience in leak detection, using advanced acoustic equipment to locate hidden water leaks. Her precision and efficiency minimise property damage and repair costs. As a key Hear It Is team member, she provides 24/7 emergency services across Central Victoria and Northwest Melbourne.

Questions

How do you detect hidden water leaks?

We use acoustic listening equipment and thermal imaging to pinpoint leaks in pipes, concrete, or soil without excavation. Our technology identifies vibrations and temperature changes to locate issues accurately.

What areas do you service?

We cover Macedon Ranges, Bendigo, Northwest Melbourne, and Central Victoria. Emergency services are available across these regions with rapid response times.

Can you repair gas plumbing systems?

Yes, our licensed plumbers install, maintain, and repair natural and LP gas lines. We service hot water systems and detect leaks while ensuring compliance with safety standards.

Do you offer emergency plumbing services?

Yes, we provide 24/7 emergency leak detection and plumbing repairs to minimise property damage and restore functionality quickly.

What equipment do you use for drain inspections?

We use CCTV drain cameras with sonde technology to inspect sewer and stormwater pipes. This identifies blockages, cracks, or root intrusions for targeted repairs.

Reviews (6)

Write a Review

Shannon Staples

Nov 15, 2021 Report

They were the third person I called to find the leak that was coming from underneath my floor. Every other company had me scheduled in for a week later. They were able to move some appointments around and get me scheduled in the next day. They found the leak and fixed it for us.
Service:Leak investigation and repair

Geoff DellaPenna

Oct 25, 2021 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
I own a small business. After dealing with a reoccurring leak in our building that others had difficulty diagnosing, Water Savers Atlanta Plumbing & Drain Systems came to the rescue. They quickly figured out the problem and were able to fix it for us in a timely manner. Would highly recommend.
Service:Leak investigation and repair

Brendan Benshoof PhD

Apr 06, 2021 Report

There is a reason they make you pay half up front. They dramatically overcharged me for a simple install, and managed to damage the existing plumbing while there (resulting in the dishwasher draining into the basement). The plumber never told me when they were coming (They just showed up) and I had to call multiple times just to get them to setup an appointment. I should have listened to my instincts and gone with another plumber.

Andrea Foster

Sep 06, 2020 Report

Positive:Punctuality,Quality,Responsiveness,Value
I cannot begin to explain how grateful our business is to have found Ernesto and his team. We have encountered many plumbing emergencies, leak detection, septic issues, etc and Ernesto is always right there no matter what time of day to take our call. I wish we could give them ten stars!

Joseph Walton

Jul 16, 2020 Report

Water Savers should change their name to Life Savers! From the moment they were referred to me throughout the entire process I felt like hey were partnering with me to truly help me. My wife and I recently purchased our first home and we are expecting our first child. Shortly after the home purchase we started having major issues with our water line and we didn't know what to do. One of the contractors doing renovations on our home highly recommended Water Savers to us and they did not disappoint. The pricing was competitive but fair, the service was excellent, and I felt the genuine care and concern

So Uchikawa

Jul 01, 2020 Report

They initially offered water leak "diagnostic" for $285, which did not do any good as they would NOT locate the exact leakage. However, the lead plumber, Lou, went above and beyond to find the leakage on our front lawn so the leakage was fixed without additional outrageous cost. I think what they charged me was pretty fair, and the job well done.