Business Details
32 Years
experience
Your Trusted Home Cleaning Partner in Australia
Family Clean was founded in 1994 with a mission to connect individuals and families with exceptional home assistants who elevate everyday living. Our journey began when our founder, Joey, recognized the importance of reliable home support after his family faced significant challenges. Over three decades, we've grown into Australia's most selective home life matching service, prioritizing quality and trust. Our rigorous selection process ensures only the most dedicated and skilled individuals join our network, with a rejection rate of 99% to maintain unmatched standards. We pride ourselves on fostering community connections, empowering both clients and home assistants through personalized service and mutual respect.Our team of experienced professionals brings a wealth of life experience and natural service energy, going beyond basic cleaning to create meaningful relationships. With a commitment to continuous improvement, we offer ongoing support and training to our home assistants while maintaining transparent communication with clients. Our satisfaction guarantee reflects our confidence in our matches, offering free replacements when needed. From Brisbane to Adelaide, we've built a reputation for transforming home life through our unique approach that values individuality and genuine human connection.
Services
Home Cleaning
Housekeeping
Home Help
Regular Cleaning Services
One-Time Cleaning Services
Details
- Year established: 1994
Highlights and features
- We maintain a 99% rejection rate to ensure only exceptional home assistants join our network
- Our personalized matching process considers both client needs and home assistant strengths
- We offer a satisfaction guarantee with free replacement services when needed
- Our home assistants receive ongoing training and support for professional development
- We've perfected our matching system over 30 years of serving Australian households
What people say
Amazing job
Thorough
Punctual
Reliable
Personalized service
Services
Home Cleaning
Our core service connects you with thoroughly vetted home assistants who provide comprehensive cleaning tailored to your specific needs. From regular maintenance to deep cleaning sessions, our assistants adapt to your schedule and preferences. We focus on creating lasting relationships that go beyond basic cleaning to truly enhance your home environment.
Housekeeping
Beyond standard cleaning, our home assistants offer personalized housekeeping services including meal preparation, laundry management, and organizational tasks. Each assistant brings unique skills that match your lifestyle requirements while maintaining the highest service standards we've developed over three decades in business.
Home Help
We provide support for daily household tasks that extend beyond cleaning, including grocery shopping, errands, and light maintenance. Our assistants are carefully selected for their versatility and ability to adapt to diverse client needs while maintaining the exceptional service quality we're known for across Australia.
Regular Services
Our recurring service model ensures consistent, reliable home assistance with the flexibility to adjust tasks as needed. We maintain long-term matches while providing backup options, supported by our satisfaction guarantee that ensures continued service excellence through our established quality control processes.
One-Time Services
For occasional needs like move-in/move-out cleaning or event preparation, we match you with experienced assistants who deliver the same high standards as our regular services. Our flexible booking system allows easy scheduling while maintaining our rigorous quality assurance protocols for every service encounter.
People
Joey
Founder
Founded Family Clean in 1994 after recognizing the need for reliable home assistance following his family's business challenges. Developed the company's rigorous selection process and relationship-focused approach that continues to define our service standards today.
Rowena
Co-Founder
Joined Joey to expand the business while maintaining its core values. Played key role in developing the training programs and support systems that ensure both client satisfaction and home assistant professional development across our national network.
Questions
What's the difference between a cleaner and a Home Assistant?
Our Home Assistants offer personalized household support beyond basic cleaning, including meal prep, errands, and organizational tasks tailored to your specific needs and preferences.
How do you select your Home Assistants?
We maintain a 99% rejection rate through rigorous screening, including background checks, reference verification, and skills assessment to ensure only exceptional candidates join our network.
What if I'm not satisfied with my match?
Our satisfaction guarantee provides free replacement services when needed, with a dedicated team to help find your ideal match through our established quality control processes.
What areas do you service?
We operate in major Australian cities including Brisbane, Sydney, Melbourne, Perth, Canberra, and Adelaide with plans for continued national expansion.
How do I book services?
Use our online booking system to schedule services 24/7, with flexible options for regular or one-time appointments that adapt to your changing needs and schedule.
What's included in cleaning services?
Our flexible approach lets you customize tasks from standard cleaning to specialized projects, with transparent communication about what can be achieved within your booked time.
Reviews (6)
Stacey Turner
Jan 18, 2022
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Ashleigh contacted me to organise a standard three hour fortnightly clean. She is wonderful. Really flexible on timing, and tasks - happy to take on anything! She was quick, and left me with a sparkling house. Really happy with both her service, and Family Clean who seamlessly arranged it all for me behind the scenes. Highly recommended!
Melissa Donnelly
Dec 28, 2021
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Positive:Professionalism,Quality,Responsiveness
We've been clients of Family Clean for several years, and when I reached out recently they answered my call yet again. Despite their resource pressures they sourced another wonderful cleaner to help our family. The service, professionalism and quality of the work is always outstanding.
Service:Standard clean
We've been clients of Family Clean for several years, and when I reached out recently they answered my call yet again. Despite their resource pressures they sourced another wonderful cleaner to help our family. The service, professionalism and quality of the work is always outstanding.
Service:Standard clean
Emma Selby
Dec 28, 2021
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Family clean have been great from the start- very professional and caring. We were matched with a cleaner and she is excellent - floors and bathrooms sparkle each time! Family clean have made the decision to have a cleaner very easy.
Dominique Duhme
Dec 27, 2021
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My partnership with Family Clean has been a real blessing. I had been struggling to keep the house clean after the passing of my wife earlier this year and after reaching out to them they where able to secure the right person to help me manage the household. This has made my life so much easier and would recommend Family Clean to anyone that is looking for domestic help.
Lily Bentley
Dec 20, 2021
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Positive:Quality
We were recommended this service by friends, and though we did need to get on the wait list a bit early, when we booked our regular cleaner they were organised, friendly, and most importantly clean well! A lifesaver with a new baby in the house. :)
Service:Standard clean
We were recommended this service by friends, and though we did need to get on the wait list a bit early, when we booked our regular cleaner they were organised, friendly, and most importantly clean well! A lifesaver with a new baby in the house. :)
Service:Standard clean
Selena Cassar
Dec 17, 2021
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I have been using Family Clean for a few years at least now. Ive had an assortment of crews and if I have any questions, querys or problems they are always so prompt to help me. The crew members are always professional, honest and thorough. I have specific requests that they attend to without any drama. When a cleaner leaves for an assortment of reasons (as is life), Im always assured of a speedy turn around. It never takes long for them to advise me that theyve found a replacement. It took a few bad experiences with other companies to find these guys and theyve taken the stress
