Business Details
Emergency
services
Trusted Melbourne Plumbers for All Your Plumbing Needs
Prorec Plumbing has established itself as Melbourne's trusted plumbing service provider through decades of combined industry experience and a commitment to excellence. Our team of certified professionals specialises in comprehensive plumbing solutions, including hot water systems, drainage management, gasfitting, and emergency repairs. With a focus on innovation and customer satisfaction, we utilise state-of-the-art equipment and techniques to deliver reliable, long-lasting results. Our dedication to continuous professional development ensures we remain at the forefront of industry advancements, while our 4.8-star rating from 520+ reviews reflects our unwavering commitment to quality service.We guarantee 7 years on all work performed, demonstrating our confidence in the durability and effectiveness of our solutions. Our customer-centric approach combines technical expertise with transparent communication, ensuring clients receive tailored advice and exceptional service from project inception to completion.
Services
Hot Water Systems
Drainage Blockages
Gasfitting Services
Back-flow Prevention
Heat Pump Installation
Burst Pipe Repairs
Roof Leak Repair
General Maintenance
Sump Pump Service
Emergency Plumbing
Highlights and features
- We offer 24/7 emergency plumbing services with rapid response times
- Our team has over 30 years combined experience in Melbourne's plumbing industry
- We use the latest diagnostic and repair equipment for accurate solutions
- We guarantee 7 years on all work performed for complete customer confidence
- Our customer satisfaction rate is reflected in 520+ 5-star Google reviews
What people say
Awesome team
Fabulous customer service
Excellent job
Highly recommend
Knowledgeable too
Services
Hot Water Systems
Specialising in energy-efficient hot water system installations and repairs, we offer iStore units that reduce energy bills by up to 75%. Our Melbourne-based team provides tailored solutions for residential properties, including system replacements with minimal disruption. With expert maintenance services extending equipment lifespan and ensuring optimal performance, we combine technical expertise with eco-friendly solutions to meet Melbourne's climate requirements while maintaining full compliance with safety standards.
Drainage Blockages
Utilising state-of-the-art CCTV inspections and hydro jetting technology, our specialists diagnose and resolve drainage issues efficiently. We offer preventative maintenance programs and emergency unblocking services for residential and commercial properties across Melbourne. Our advanced equipment handles complex blockages caused by tree roots, grease buildup, and foreign objects while our 24/7 availability ensures prompt resolution of urgent drainage problems affecting daily operations and property integrity.
Gasfitting Services
Our licensed gas fitters provide comprehensive gas installation, maintenance, and safety testing services for residential and commercial clients. Specialising in natural gas and LPG systems, we handle appliance installations, leak repairs, and backflow prevention devices. With strict adherence to safety protocols and regulatory requirements, our team ensures reliable gas supply solutions while conducting regular carbon monoxide testing to maintain indoor air quality and occupant safety in Melbourne properties.
Emergency Repairs
Available round-the-clock for urgent plumbing issues, our rapid response team addresses burst pipes, leaks, and system failures across Melbourne. Equipped with advanced diagnostic tools and replacement parts, we minimise property damage through swift interventions. Our emergency service covers residential, commercial, and aged care facilities, with technicians strategically located to ensure prompt arrival times while maintaining high-quality repair standards during critical situations.
Back-flow Prevention
Certified specialists conduct comprehensive backflow prevention device testing, installation, and maintenance to protect potable water supplies. We ensure compliance with Melbourne Water regulations through annual inspections and certification submissions. Our service includes hazard assessments, device repairs, and maintenance programs for residential, commercial, and industrial properties, using calibrated equipment to guarantee accurate testing results and ongoing water safety compliance.
People
Ricky
Director
With over a decade in plumbing, Ricky leads ProRec's team while maintaining hands-on client service. Passionate about mentoring staff, he ensures technical excellence and customer satisfaction. His commitment to continuous improvement drives the company's training programs and service standards.
Seb
Senior Plumber
Combining plumbing expertise with family values, Seb delivers reliable solutions while prioritising customer communication. With eight years' experience, he specialises in leak detection and emergency repairs, consistently receiving praise for punctuality and technical proficiency across Melbourne's eastern suburbs.
Connor
Plumber
Environmental advocate Connor focuses on sustainable plumbing solutions. His five years' experience includes implementing water-saving systems and participating in community charity initiatives. He balances technical skill with a commitment to eco-friendly practices and customer education.
Chelsea
Operations Manager
Managing day-to-day operations, Chelsea ensures seamless service coordination. With a background in customer service, she maintains efficient scheduling and client communication, playing a vital role in maintaining ProRec's high customer satisfaction ratings.
Czendra
Customer Experience
Focusing on client satisfaction, Czendra manages feedback processes and service follow-ups. Her approach ensures consistent quality control while maintaining ProRec's reputation for exceptional customer service through continuous improvement initiatives based on client input.
Questions
What plumbing services do you offer in Melbourne?
We provide comprehensive plumbing services including hot water systems, drainage solutions, gasfitting, backflow prevention, emergency repairs, and roof leak detection across Melbourne's eastern suburbs.
Are you available for emergency plumbing repairs?
Yes, our 24/7 emergency service responds promptly to burst pipes, leaks, and urgent plumbing issues with rapid resolution across Melbourne.
Do you service both residential and commercial properties?
We cater to both residential and commercial clients, offering tailored solutions for homes, businesses, and aged care facilities throughout Melbourne.
What makes your plumbers different from others?
Our team combines technical expertise with exceptional customer service, supported by ongoing training, modern equipment, and a 7-year work guarantee.
How quickly can you respond to service requests?
Emergency calls receive immediate attention, with technicians typically arriving within 1-2 hours. Scheduled appointments are available at your convenience across Melbourne.
Do you provide maintenance plans for plumbing systems?
Yes, we offer customised maintenance programs for hot water systems, drainage, and commercial plumbing to prevent issues and extend equipment lifespan.
Reviews (7)
Mich
Jan 18, 2022
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I had water leaking from somewhere on my property into my neighbours property. ProRec came out within a week of my call, shifting around some of their standing commitments to accomodate me. (Other companies couldnt even bother returning my calls namely Pro-Action Plumbing and Melbourne Plumbing Group). We found the sneaky leak and once again ProRec were accomodating in getting to repair the issue within 2 days. Service was great, from communication through to punctuality and quality of repair. Highly recommended.
Clea Frost
Jan 02, 2022
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Positive:Professionalism,Quality,Responsiveness
Rick and the team came out at very short notice to assess roof leaks. They were extremely professional and responsive and worked us into a very busy schedule during a period when there was a lot of damage due to thunderstorms. Extremely grateful!!
Service:Leak investigation and repair
Rick and the team came out at very short notice to assess roof leaks. They were extremely professional and responsive and worked us into a very busy schedule during a period when there was a lot of damage due to thunderstorms. Extremely grateful!!
Service:Leak investigation and repair
Mark Verrocchi
Dec 21, 2021
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Ricky was great to talk to and arrange a time, and took out concerns on covid precautions really well, gave us the confidence they are safe.
Liam who attended was punctual, did a great job and cleaned up after the job was done. Great experience all around, have already recommended to others as a plumber of choice for next time. Thanks guys!
Liam who attended was punctual, did a great job and cleaned up after the job was done. Great experience all around, have already recommended to others as a plumber of choice for next time. Thanks guys!
Tao Yan
Dec 20, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Highly recommended! Quick and effective. Arrived just 1 hour after the call and unblocked my sewer in 40 mins. Ricky, Arron and Neil know plumbing and provide good customer services.
Service:Drain unblocking
Highly recommended! Quick and effective. Arrived just 1 hour after the call and unblocked my sewer in 40 mins. Ricky, Arron and Neil know plumbing and provide good customer services.
Service:Drain unblocking
Danny Williams
Dec 17, 2021
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Massive thank you to Aaron, Neil and Ricky from Prorec Plumbing. The family home is up for auction in two days. Due to recent weather events there was a small river flowing from the front garden.
Rick and his responded right away, were on time, professional, knew exactly what they were doing, kept us informed - and were reasonably priced. They also went above and beyond. Knowing the house was on the market, the team brought top soil and grass seeds with them to ensure the front yard was put back in the best shape it could for the upcoming auction. Not what you'd expect from your average plumber
Rick and his responded right away, were on time, professional, knew exactly what they were doing, kept us informed - and were reasonably priced. They also went above and beyond. Knowing the house was on the market, the team brought top soil and grass seeds with them to ensure the front yard was put back in the best shape it could for the upcoming auction. Not what you'd expect from your average plumber
Josee Weel
Dec 11, 2021
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Ric and Aaron were fabulous to talk to. They were helpful, happy to explain and efficient. Great communication and follow-up. Highly recommend the company and Ric and Aaron. Thanks guys. Josee
Services:Leak investigation and repair,Pipe repair
Services:Leak investigation and repair,Pipe repair
Jay Hatami
Dec 08, 2021
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I highly recommend Prorec Plumbing solutions. Ricky and Aaron are very friendly and professional to deal. They manage to come to my place to assess a water damage on my roof and issue roof report for insurance company with a short notice. They came on time and determined the cause with no fuss. Excellent service I will definitely use them again for any further roof problems.
