Business Details
Emergency
services
Your Trusted HVAC Partner in Byron Bay
Artisan Air is a leading provider of tailored air conditioning and refrigeration solutions in the Northern Rivers region. With over two decades of industry experience, our team of skilled technicians delivers expert installation, repair, and maintenance services for residential and commercial properties. We specialise in split systems, ducted air conditioners, and multi-split systems, working with leading brands such as Daikin, Mitsubishi Electric, and LG. Our commitment to environmental sustainability is reflected in our use of R32 refrigerant, which reduces global warming potential and energy consumption. We prioritise customer satisfaction through transparent communication, competitive pricing, and a satisfaction guarantee.Our emergency repair services ensure rapid response during critical situations, while our preventative maintenance extends system lifespan and efficiency. As locals of Byron Bay, we understand the regional climate and design systems to meet unique needs. Our expertise in bespoke solutions for aged care facilities and high-end residential properties underscores our adaptability and technical proficiency. We maintain industry-leading standards through continuous training and investment in advanced diagnostic tools. Our reputation for reliability and quality has been built through consistent delivery of efficient, client-focused outcomes across Ballina, Lismore, and Tweed Heads.
Services
Split System Installation
Ducted Air Conditioning
Multi-Split Systems
Aged Care HVAC
Commercial Maintenance
Emergency Repairs
Smart Climate Control
Energy Efficiency Upgrades
Highlights and features
- 20+ years of regional HVAC expertise
- Emergency repairs within 20 minutes response
- R32 refrigerant systems for environmental compliance
- Certified technicians for all major brands
- Bespoke solutions for residential and commercial
What people say
Great service
Competitive prices
Fast turnaround
Friendly staff
Tidy installers
Services
Split System Installation
Tailored split system solutions for single or multiple rooms. Our installations combine Daikin and Mitsubishi technologies with precise sizing calculations to ensure optimal temperature control. Systems integrate with smart home platforms for remote operation while maintaining energy efficiency. Professional wall mounting and refrigerant line installation completed to Australian standards.
Ducted Air Conditioning
Custom-engineered ducted systems for comprehensive climate control. We design ceiling-mounted networks with zoned temperature management, allowing independent room regulation. Installations include high-static pressure units for multi-level properties and incorporate acoustic linings for noise reduction. All systems meet AS/NZS 3826 standards for energy efficiency compliance.
Aged Care HVAC
Specialised systems for aged care facilities featuring hospital-grade air filtration and fail-safe temperature maintenance. Our installations comply with AS 1668.2-2012 standards for healthcare ventilation. Includes central monitoring capabilities and emergency backup options to ensure resident comfort and safety during power outages.
Emergency Repairs
24/7 rapid response for system failures with 20-minute dispatch. Technicians carry common replacement parts for Daikin, LG and Panasonic units. Diagnostic assessments identify root causes while temporary cooling solutions maintain comfort during repairs. All emergency work includes post-service performance verification.
Commercial Maintenance
Scheduled servicing for commercial properties including coil cleaning, refrigerant pressure checks, and electrical connection inspections. Our preventative plans reduce downtime by 40% and extend equipment lifespan. Includes detailed compliance reports for workplace health and safety audits.
Questions
Do you offer emergency air conditioning repairs?
Yes, we provide urgent repair services with 20-minute response times for system failures.
What brands do you work with?
We service Daikin, Mitsubishi Electric, LG, Panasonic, Fujitsu, and other major brands.
Can you install systems in commercial properties?
Yes, we specialise in commercial HVAC including ducted systems for offices and aged care facilities.
Are maintenance plans available?
We offer customised maintenance contracts to extend system lifespan and maintain efficiency.
Do you use environmentally friendly refrigerants?
All new installations use R32 refrigerant, which has 68% lower global warming potential than R410A.
Reviews (7)
Erin Stone
Jan 14, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Great company, highly recommended. Saved me money and time
Services:Install AC,Installation
Great company, highly recommended. Saved me money and time
Services:Install AC,Installation
Marie Berghuis
Jul 06, 2021
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The guys organised by Boris were super efficient & very friendly, the only problem was with the office. We paid via email through our bank on the day they completed the job on the 21st Oct 21 & sent the payment details, etc. But this morning, 28th July I received a text message in capital letters saying they hadn't received payment & were adding another 4% to the amount owed. I sent an email advising of this error & the office lady emailed back "We use two types of software which has a delay in communication" 7 days delay! The whole episode really stressed me out. So make sure you keep all your
Rodney
Aug 25, 2019
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They installed an air conditioning unit a couple of months ago and it has never work for long so they keep sending repair guys out but they never fix it and instead just seem to get it working for another couple of weeks and then it stops and we start all over again. Also very difficult to get the repairs guys to turn up on time and instead you just end up standing around waiting for them to show. They wont call to inform you of delays or cancellations. Would not recommend!
Brian M. Logan
Jan 28, 2019
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Artisan Air is an awesome company to deal with. Super friendly service, really know their products, and even made a recommendation for a bit of air-conditioning Tech that I was after that they didn't even sell. Now that's what I call customer service!
Ben Gray
Sep 26, 2018
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These provided prompt service for quoting and were very well priced. The installation technician was super helpful and very considerate about all the changes he was making to my house. Highly recommend. A great local service.
James Ottis
Jun 30, 2018
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Im know it is a busy time of year but found their admin unresponsive. They over sold us a unit which could service a room 3 times the size. We have an air conditioner but had a generally disappointing experience
Julian Kelly
Aug 07, 2017
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We have worked with Artisan on numerous projects and have found the team to be professional, friendly and accomodating to the specific needs of our business. I do not hesitate in recommending Artisan Air for both commercial airconditioning and refridgeration projects.
Cheers guys
Jules
Cheers guys
Jules
