Business Details
17 Years
experience
Emergency
services
Trusted Air Conditioning Solutions in Darwin
Since 2009, we have grown to become the market leader in residential and commercial air conditioning projects across Darwin. Our success stems from a commitment to quality products, superior workmanship, open communication, and teamwork. Our team of over 15 qualified technicians and support staff delivers prompt, reliable service, supported by a dedicated fleet managing more than 6,000 air conditioners.We guarantee our work with a 5-year service and repair warranty, and our team undergoes continuous training to maintain technical excellence and safety standards. As proud recipients of the 2014 Northern Territory Telstra Small Business Award, we remain focused on customer satisfaction through innovation and tailored solutions.
Services
Air Conditioning Installation
Servicing & Repairs
Commercial Projects
Residential Projects
Warranty Repairs
Split System Installation
VRF System Installation
Mechanical Servicing
Project Management
Apprentice Training
Details
- Year established: 2009
Highlights and features
- We guarantee our work with a 5-year service and repair warranty.
- Our team services over 6,000 air conditioners across Darwin with prompt support.
- We partner with leading brands like Mitsubishi, Panasonic, and Fujitsu.
- We provide tailored air conditioning solutions for Northern Territory conditions.
- Our team undergoes continuous technical and communication training.
What people say
Immediate help
Superior level of service
Fast turn around
Reliable workmanship
Personal recommendation
Services
Air Conditioning Installation
We supply and install air conditioning systems for residential and commercial properties in Darwin. Our team ensures efficient cooling solutions tailored to Northern Territory conditions. With expertise in split systems and VRF technology, we deliver reliable installations backed by a 5-year warranty.
Servicing & Repairs
Our technicians provide prompt servicing and repairs for all air conditioning brands. Using cloud-based job management, we ensure fast response times and stock vehicles with essential parts. We offer 5-year warranties on repairs and regular maintenance reminders.
Commercial Projects
We specialise in large-scale commercial air conditioning installations and retrofits. Projects include Mantra Pandanus and Quest Apartments, with precise project management and competitive pricing. Our team ensures minimal disruption and long-term efficiency for businesses.
Warranty Repairs
We handle warranty claims for Panasonic, Mitsubishi, and Fujitsu units, even for non-UB Cool customers. Our process ensures quick replacements or repairs using quality parts. We simplify warranty requests with clear guidance and support.
Split System Installation
We install split systems suited to Darwin's climate, ideal for cooling single rooms or entire homes. Our technicians ensure optimal placement and efficiency. Split systems are backed by our 5-year warranty and ongoing maintenance support.
People
Steve Johnstone
Director
With over 20 years in air conditioning, Steve oversees projects and business development. He focuses on leadership, quality standards, and innovation, ensuring UB Cool remains a market leader in Darwin's competitive climate.
Eyve Johnstone
Operations Manager
Eyve manages day-to-day operations, scheduling, and finances. Her administrative expertise ensures smooth communication and efficient service delivery across UB Cool's growing team and client base.
Questions
What areas do you service?
We service Darwin, Palmerston, Humpty Doo, and the entire Top End region for air conditioning installations and repairs.
Do you offer warranty repairs?
Yes, we handle warranty repairs for Panasonic, Mitsubishi, and Fujitsu units, even if you're not an existing customer.
What brands do you work with?
We stock, install, and service leading brands including Mitsubishi, Panasonic, and Fujitsu for residential and commercial cooling needs.
How quickly can you service my AC?
Our cloud-based system ensures fast response times, with technicians stocked with parts to resolve issues promptly across Darwin.
Do you provide commercial air conditioning solutions?
Yes, we specialise in large-scale commercial projects, including retrofits and maintenance for resorts, apartments, and businesses.
What warranties do you offer?
All installations come with a 5-year service and repair warranty, with regular maintenance reminders to ensure efficiency.
Reviews (7)
Kit Jolley
Oct 22, 2021
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Excellent service. Professional tradesmen. Very accommodating with all requests. Extremely helpful and knowledgeable. Very reasonable pricing. I will certainly make UB Cool my go to place for all of my air conditioning and electrical work.
Kirsty Jones
Jun 23, 2021
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Positive:Professionalism,Punctuality,Responsiveness,Value
My family spoke to Steve, Niwash emailed a quote on Tuesday, was competitively priced, installed and running by Friday 1130am. Installers cleaned up after themselves! So good they took all the old parts including the remote and holder which I had wanted to keep but forget to tell them! Otherwise, will definitely use them again! Thanks!
Service:AC installation
My family spoke to Steve, Niwash emailed a quote on Tuesday, was competitively priced, installed and running by Friday 1130am. Installers cleaned up after themselves! So good they took all the old parts including the remote and holder which I had wanted to keep but forget to tell them! Otherwise, will definitely use them again! Thanks!
Service:AC installation
Sam Forsyth
Nov 23, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Very easy to deal with. No mucking around. Got a difficult job done with a minimum of fuss and back up came when called for. Now we are cool thanks to UB Cool!
Very easy to deal with. No mucking around. Got a difficult job done with a minimum of fuss and back up came when called for. Now we are cool thanks to UB Cool!
Chris Whytt
Jan 23, 2020
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By far the worst company I have used. Disgusting customer service by the owner, Steve, and even worse treatment of women. I will never support this behaviour, there are far better local businesses worthy of my business. It's not worth the hassle, they are nice to your face when you're spending money, but completely different when it comes to after-sales 'service'. The owner has become far too arrogant for his own good, and openly refuses to come out to warranty jobs because he "doesn't need the business", regardless of consumer rights - which he has no interest in. If you use this company, just
Lily Brown
Dec 31, 2019
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Spoke to Steve from UB Cool, his boys installed a massive outdoor unit. They left the site looking immaculate and did a bloody good job.
Steve Casso
Dec 01, 2019
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These guys are the best. From the Techs to the staff in the office the service and work carried out is spot on. I wouldnt use anyone else, 5 stars.
Paul Murphy
Nov 14, 2019
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Mate of mine told me these guys were good. I'm glad I listened. Fast Professional Installation. I recommend!
