Business Details
Gold Coast Pool & Spa Specialists
Pure Aqua Pool Care is a family-owned and operated pool and spa retail and service business serving the Gold Coast. Established with a commitment to quality and customer satisfaction, we provide a comprehensive range of products and maintenance programs designed to keep pools and spas safe and enjoyable year-round. Our team of dedicated professionals combines extensive industry knowledge with a friendly, honest approach to deliver tailored solutions for residential and commercial clients. With a physical store in Pacific Pines and four fully equipped service vehicles, we offer both in-store expertise and convenient on-site servicing across the region.Our partnerships with leading brands ensure access to premium equipment and innovative technologies, including robotic cleaners, automation systems, and energy-efficient heating solutions. We pride ourselves on transparency, technical proficiency, and building long-term relationships through reliable advice and service excellence.
Services
Pool Servicing
Chemical Supply
Equipment Sales
Automation Systems
Heating Solutions
Robotic Cleaners
Water Testing
Pool Repairs
Spa Maintenance
Pool Blankets
Highlights and features
- We are factory-accredited Zodiac/Astral warranty agents
- Our team provides free water testing and tailored advice
- We operate four fully equipped mobile service vehicles
- We offer comprehensive servicing programs from $70/month
- We stock premium pool equipment from leading brands
Associations and certifications
- Zodiac
- Astral Pool
Services
Pool Servicing
Our comprehensive pool servicing programs ensure optimal water quality and equipment performance. We offer weekly, fortnightly, and monthly options starting from $70, including chemical balancing and equipment checks. Our technicians use industry-leading products to maintain safe, clean pools while providing preventative maintenance advice.
Equipment Sales
We supply premium pool equipment from trusted brands including Zodiac, Astral Pool, and Evoheat. Our inventory includes pumps, filters, chlorinators, heaters, and robotic cleaners. Our knowledgeable staff provides expert recommendations for both replacement parts and new installations to suit various budgets.
Green Pool Recovery
Our intensive treatment program restores discoloured pools to pristine condition. Starting from $450, this service includes water analysis, chemical treatment, filtration optimization, and equipment servicing. We use proven methods to eliminate algae and contaminants while restoring proper chemical balance.
Automation Systems
We install advanced automation systems for complete pool management. These systems allow control of pumps, chlorinators, lights, and water features via smartphone or tablet. Our solutions integrate with existing setups to provide energy efficiency and convenience for modern pool owners.
Heating Solutions
We offer year-round swimming through Evoheat heat pump installations and Daisy pool blanket supply. Our energy-efficient heating solutions maintain comfortable water temperatures while reducing evaporation. We provide expert advice on system sizing and energy consumption for residential and commercial applications.
People
Karlie
Co-Owner
Karlie co-owns Pure Aqua Pool Care with Nathan, bringing extensive pool industry experience and customer service expertise to the business. She focuses on client relations and operational management.
Nathan
Co-Owner
Nathan co-founded Pure Aqua Pool Care with Karlie, overseeing technical operations and equipment sourcing. His technical knowledge ensures clients receive accurate advice and quality installations for pool systems.
Questions
What pool services do you offer on the Gold Coast?
We provide comprehensive pool servicing programs, equipment sales and installation, chemical supply, automation systems, heating solutions, and green pool recovery services across the Gold Coast region.
Do you offer on-site pool servicing?
Yes, we have four fully equipped service vehicles that provide on-site maintenance, equipment repairs, and installations at client locations throughout the Gold Coast.
What brands of pool equipment do you stock?
We offer products from leading brands including Zodiac, Astral Pool, Evoheat, and Daisy Pool Blankets, ensuring access to quality equipment and warranty support.
Are your technicians accredited for pool repairs?
Yes, we are factory-accredited Zodiac/Astral warranty agents with certified technicians trained to service and install all major pool equipment brands.
What are your Pacific Pines store hours?
Our Pacific Pines store operates Monday-Friday 9am-5pm (summer) or 9am-4pm (winter), and Saturdays 8am-2pm (summer) or 8am-12pm (winter). Closed Sundays.
Reviews (7)
Duc Dang
Aug 10, 2021
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I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again.Next time, I will not choose your pool and tell my family and friends about my bad experience at your pool!
Allan Joe
May 28, 2021
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Karly and Nathan have always looked after us after they took over from the previous owners. Always helpful with advice and will never sell us products that we dont need. There are heaps of pool shops between us (Upper Coomera) and them but we always go see them because of their level of service. Keep up the good work guys
Matt D. Frizbee
Mar 06, 2021
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I've previously left a 5 star review, but have since come to modify my rating and review since the amazing pool technician they had left the company on short notice. Since that date, we had several bad experiences, from their technician being on site for less than 5 minutes total (and from watching through the window, didn't seem to do anything other than take photos to show he had been) to missing the fact the pool pump was leaking badly, to claiming we had black spot algae (we didn't, it was staining from nearby trees) to upsell multiple products we didn't need.
Sadly, I can no longer recommend
Sadly, I can no longer recommend
Keith Bryant
Feb 06, 2021
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Very friendly and knowledgeable team. They didn't try to sell me products when i didn't need them. They gave me some GOOD on maintaining a healthy sparkling pool.
Sarah Davis
Jul 24, 2020
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Thanks to Nathan he revived our pool back to crystal clear after the cell died and hadn't run for x3 months. Best customer service and communication from carlie. Thanks guys, amazing
Amber Morley
Nov 12, 2019
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A wonderful business with great customer service. Having been badly let down by another pool shop, Karlie and Nathan came to the rescue quickly on 2 occasions showing professionalism, care and terrific customer service. Highly recommended!
Aaron Sprott
Aug 24, 2019
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These guys are awesome. They bent over backwards to help me with some pool lighting. I have been to a couple of pool shops locally and these guys are the best. Very professional and always super friendly.
