Business Details
15 Years
experience
Designer Furniture for Modern Australian Homes
Lounge Lovers was founded in 2011 with a clear mission: to make stylish, high-quality furniture accessible to all Australians. Our founder, Derek Kerr, identified a gap in the market for design-led furniture that doesn't carry a premium price tag, leading to the creation of a direct-to-consumer model that eliminates middlemen and passes savings to customers. With 13 showrooms nationwide and a robust online presence, we combine global material sourcing with local design expertise to deliver timeless pieces that balance comfort, style, and durability.Our team of furniture specialists brings decades of collective experience in interior design and manufacturing, ensuring every product meets rigorous quality standards while maintaining aesthetic appeal. Backed by a 21-day change-of-mind return policy and nationwide delivery, we prioritise customer satisfaction through transparent pricing, expert guidance, and after-sales support.
Services
Sofas
Sofa Beds
Dining Tables
Bedroom Furniture
Custom Upholstery
Showroom Consultations
Nationwide Delivery
21-Day Returns
Material Samples
Interior Styling
Details
- Year established: 2011
Highlights and features
- 14 years of expertise in contemporary furniture design
- Nationwide delivery with transparent pricing
- 21-day change-of-mind return policy
- 16 physical showrooms across Australia
- Customisation options for made-to-measure furniture
What people say
4.8/5 rating
Quick shipping
21-day returns
Showroom assistance
Durable materials
Services
Custom Sofas
Our made-to-measure sofas allow complete customisation of dimensions, fabric, leg finish, and filling density. Choose from premium leathers, durable linens, and stain-resistant fabrics to create a piece that perfectly fits your space and lifestyle. With options for medium or firm support, our sofas combine ergonomic design with Australian-made craftsmanship.
Nationwide Delivery
We offer comprehensive delivery services across Australia with real-time tracking and flexible scheduling. Customers receive delivery date confirmation at checkout, with options to reschedule if needed. Our logistics network ensures careful handling of all furniture items during transit.
Showroom Consultations
Visit any of our 13 Australian showrooms for expert interior styling advice and hands-on product experience. Our design consultants provide space planning assistance, material recommendations, and styling tips to help customers visualise furniture in their homes.
Sofa Beds
Our range of space-saving sofa beds combines comfort with functionality for multi-purpose living areas. Available in single to 4-seater configurations, these units feature durable mechanisms and premium mattresses for both daily use and overnight guests.
Material Samples
We provide free fabric swatches and material samples to help customers make informed decisions about texture, durability, and colour. This service allows testing of materials against home lighting conditions and existing decor schemes before purchase.
People
Derek Kerr
Founder
Derek Kerr established Lounge Lovers in 2011 after identifying a gap in the Australian market for affordable designer furniture. With a background in supply chain management, he developed a direct-to-consumer model that maintains quality while reducing costs.
Questions
Does Lounge Lovers offer custom furniture options?
Yes, we provide made-to-measure sofas with customisation options for dimensions, fabric, leg finish, and filling density to suit individual preferences and spaces.
What areas do you deliver to?
We deliver nationwide across Australia with real-time tracking and flexible scheduling options available for all furniture orders.
Can I see furniture in person before buying?
Yes, we have 13 showrooms nationwide where you can experience our furniture firsthand and receive expert styling advice.
What is your return policy?
We offer a 21-day change-of-mind return policy on all products, provided they're in original condition with proof of purchase.
How do you ensure furniture quality?
Our products undergo rigorous quality checks with materials sourced globally for durability, including premium leathers, stain-resistant fabrics, and solid timber frames.
Do you have financing options?
Currently we don't offer financing plans, but we provide competitive pricing through our direct-to-consumer model that eliminates unnecessary markups.
Reviews (6)
Jacqueline B.
Dec 31, 2021
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Don't order anything from these guys if it's time critical. We ordered 2 wall units on 11 May 2021 with delivery confirmed for early July. July was pushed back to October, October was pushed back to December, December was pushed back to January and today January has been pushed back to February. Same thing happened previously with a 9 month wait for a replacement couch cover that was supposed to take 6 weeks so I should have known better. Never again.
Bert K.
Dec 15, 2021
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The worst furniture shopping experience of my entire life. These people should be out of business - expect to wait 6 months for your order to arrive if it even arrives. AVOID AT ALL COSTS. They will collect your money confirm a date then change it to months and months later.
Matthew B.
Nov 29, 2021
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The absolute worst. These jokers took thousands of dollars from us back in October for a lounge with a scheduled delivery for end of November. At 9:30pm the night before the delivery we were bombarded with text messages and emails saying our lounge won't be delivered until February. Customer service don't care at all they already have our money - they are sorry for the 'inconvenience' of the 'inventory error' that only seemed to happen literally the night before delivery. Now they need more time to sort the problem out as the initial two months they've had telling
Luke R.
Oct 07, 2021
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Lounge Lovers treat their customers with disdain. We bought and fully paid for an item 6 months ago. First there were COVID-related shipping delays. Fair enough. Then they finally delivered something, but it was the wrong item. They apologised, made us wait another month, then delivered the wrong item again. They are blaming their supplier rather than accepting responsibility. I've spent ages on the phone with them, and nothing improves. They are a company who are very happy to take your money and then fail to give you what you paid for.
Keroshin G.
Aug 24, 2021
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I ordered a couch in January (8 months ago). Every 2 months I'm contacted saying it will be another 2 months before it gets shipped. At the moment eta is October but I'm not optimistic.
I've also had friends order things from here that were badly damaged. They eventually replaced it but took hours of back and forth and weeks of chasing to get it done.
Don't waste your time and month with this store.
I've also had friends order things from here that were badly damaged. They eventually replaced it but took hours of back and forth and weeks of chasing to get it done.
Don't waste your time and month with this store.
J. H.
Mar 15, 2018
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This place has horrible customer service. Not helpful at all. On top of an overall unpleasant experience, they strongly suggested we get lounge protection for our new lounge which isn't cheap. When our lounge arrived the protection did not come with it. I had to follow up rather than them explaining it on the spot. They said they were out of stock and I would get it within a week. They offered no help or support if our lounge was to get damage in that time. Its been three weeks since then, still no lounge protection, I've called three times to customer service, no response despite leaving
