Business Details
13 Years
experience
Your Trusted Partner for Flooring Solutions in Sydney
Established in 2013, Viaduct Imports is a Sydney-based flooring specialist led by directors Ross and Tee Cooper. With over 25 years of combined industry experience, we focus on delivering premium SPC hybrid vinyl plank and laminate flooring solutions. Our commitment to quality is reflected in our rigorous product testing, compliance with VOC emissions regulations, and comprehensive warranties. We distinguish ourselves through a 11-step service guarantee, ensuring meticulous attention to detail from consultation to installation.Our team of skilled professionals, including installers Abbas and Youssef, prioritises customer satisfaction through transparent communication and ethical business practices. Backed by a 5.0 Google rating and numerous client testimonials, we serve residential and commercial clients across Australia with competitive pricing and exceptional craftsmanship. Our seven foundational principles guide every decision, ensuring trust, integrity, and value-driven service delivery.
Services
SPC Vinyl Plank Flooring
Laminate Flooring
Flooring Supply
Professional Installation
Hybrid Flooring
Details
- Year established: 2013
Highlights and features
- We offer 25+ years of combined flooring industry expertise.
- Our products meet strict VOC emissions compliance standards.
- We provide comprehensive warranties on all flooring products.
- Our 11-step service guarantee ensures meticulous project execution.
- Customer satisfaction is evidenced by our 5.0 Google rating.
What people say
Excellent service
Professional and reliable
Highly recommend
Great product
Impeccable workmanship
Services
SPC Vinyl Plank Flooring
Our SPC vinyl plank flooring combines durability with aesthetic appeal, featuring waterproof properties and realistic timber finishes. Ideal for high-traffic residential and commercial spaces, this flooring option offers easy maintenance and long-term resilience. Customers benefit from expert installation and a wide range of contemporary designs.
Laminate Flooring
Viaduct's laminate flooring provides cost-effective timber-look solutions with enhanced scratch and fade resistance. The click-system design enables efficient installation while maintaining structural integrity. Clients appreciate the balance of affordability and premium appearance across various property types.
Professional Installation
Our certified installers deliver precise, clean installations using advanced techniques and equipment. The service includes subfloor preparation, accurate measurements, and post-installation cleanup. Customers consistently praise the punctuality, professionalism, and craftsmanship of our installation teams.
Flooring Consultation
We offer comprehensive flooring consultations with sample provision and detailed project assessments. Our experts guide clients through material selection, cost considerations, and space-specific recommendations. The service ensures informed decision-making aligned with individual aesthetic and functional requirements.
Product Warranties
All products come with comprehensive warranties covering material defects and performance standards. Our warranty terms reflect confidence in product quality and longevity. Customers benefit from clear documentation and responsive claims support as part of our commitment to long-term satisfaction.
People
Ross Cooper
Managing Director
With 25 years in sales management and business consultancy, Ross Cooper co-founded Viaduct Imports to revolutionise flooring value propositions. His leadership focuses on ethical practices and customer-centric innovation.
Tee Cooper
Director
Tee Cooper contributes managerial expertise and customer relations acumen to Viaduct Imports' operations. Her strategic approach to market research and business development supports the company's growth and service excellence.
Questions
What flooring types does Viaduct Imports specialise in?
We specialise in SPC hybrid vinyl plank and laminate flooring solutions for residential and commercial properties.
Do you offer installation services?
Yes, we provide professional installation services with experienced teams available Australia-wide.
Are product samples available?
Yes, we offer free sample provision to assist with informed flooring selections.
What warranty coverage applies to your flooring?
All products include comprehensive warranties covering material quality and performance standards.
How quickly can installations be scheduled?
Installation timelines vary by project scope but typically commence within 3-5 business days of order confirmation.
Do you service regional areas?
Yes, we deliver and install flooring solutions across metropolitan and regional Australia.
Reviews (5)
Jim Kasif
Sep 23, 2021
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Abbass & Youssef, were booked to install the flooring, they arrived on time, and introduced themselves. The materials were delivered prior to the installation date. Abbass & youssef got working from the moment they arrived. This is the 1st time l have used this flooring product, l must l am very impressed, however l must say l am impressed with the installation. l have very high expectations especially when it comes to finishes and l could not find any concerns. Thank you Viaduct and the VERY PROFESSIONAL tradesmen you employe.
l was also impressed they cleaned up after themselves of all rubbish
l was also impressed they cleaned up after themselves of all rubbish
Kristy Sayer-Jones
Sep 19, 2021
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We'd received many quotes for hybrid flooring for our upstairs, but Viaduct Imports came back with the best price and the best product. We couldn't be happier with the floors. They look great, feel great and installers Abbass and Youssef did a great job even after experiencing a tougher than usual situation with the old carpet underlay. Thanks Ross and team.
Nat Karas
Sep 14, 2021
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Ross was great to deal with and his installers service Abbas and Youssef were great. Very well presented, polite and cleaned up after them selves. Great service from start to finish. Highly recommend this company.
Lurdes Neves
Aug 21, 2021
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I could not be more delighted with the service provided by viaduct flooring
Ross was extremely helpful , patient and had provided the most outstanding customer service . The floor installation was done by abbass and youssef and they have done the most wonderful job . I am so so happy with my new riverton floors.
Ross was extremely helpful , patient and had provided the most outstanding customer service . The floor installation was done by abbass and youssef and they have done the most wonderful job . I am so so happy with my new riverton floors.
Samantha Dionisiou
Aug 12, 2021
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Absolutely beautiful, these floorboards have completely changed the look of my dads new property, we are all so happy with it And happy with the service too. Ross helped us pick out a nice timber look to match the kitchen and abbass did a wonderful job installing the floorboards, he was nice and polite. Very happy 5 stars
