Business Details
22 Years
experience
Emergency
services
Trusted Air Conditioning and Electrical Services in Townsville
Polar Industries is a leading air-conditioning and electrical contracting company based in Townsville, established in 2004. Founded by Daniel Condon and joined by Ben Hyde in 2010, the business has grown from a single employee to a team of over 30 professionals with a fleet of 15 vehicles. Our directors bring over 45 years of combined experience in electrical and refrigeration industries, ensuring expert service delivery. We pride ourselves on quality workmanship, honesty, and strong values, having trained nearly 50 apprentices to become competent tradespeople. Our scope covers residential, commercial, and industrial projects, from design and installation to maintenance and repairs.As Townsville's preferred Daikin Dealer with Club Daikin status, we offer end-to-end solutions tailored to client needs. Our three full-time supervisors ensure customer satisfaction and quality control across all projects. With a focus on safety, compliance, and reliability, we service everything we supply, including electrical systems, lighting, and air-conditioning units. Our commitment to excellence has earned us a 4.9-star Google rating from satisfied clients across North Queensland. Whether for new installations or emergency repairs, we deliver cost-effective, high-standard services without compromising quality.
Services
Air Conditioning Installation
Electrical Services
Facility Maintenance
Air Conditioning Repairs
Servicing
Details
- Year established: 2004
Highlights and features
- Established in 2004 with over 30 years of combined industry experience.
- Fully qualified refrigeration mechanics and licensed electricians on staff.
- Townsville's only Daikin Dealer with Club Daikin status.
- Three full-time supervisors dedicated to quality control and customer service.
- 4.9-star Google rating from verified customer reviews.
Associations and certifications
- Daikin
- Clipsal
- Beacon Lighting
What people say
Punctual and professional
Highly recommend
Efficient and friendly
Great communication
Excellent workmanship
Services
Air Conditioning Installation
We provide comprehensive air conditioning installation for residential, commercial, and industrial properties. Our services include split systems, ducted systems, and VRV multi-systems tailored to client needs. With qualified refrigeration mechanics and licensed electricians, we ensure efficient, compliant installations that meet Australian standards.
Electrical Services
Our electrical services cover residential, commercial, and industrial projects, including switchboard upgrades, safety switches, and LED lighting. Fully licensed technicians deliver safe, compliant solutions for new builds, renovations, and maintenance. We prioritise safety, quality, and adherence to local regulations.
Facility Maintenance
We offer scheduled and emergency maintenance for electrical and air conditioning systems in commercial and industrial facilities. Services include safety switch testing, filter cleaning, and compliance reporting. Our proactive approach minimises downtime and extends equipment lifespan while ensuring regulatory compliance.
Air Conditioning Servicing
Regular servicing improves efficiency, air quality, and system longevity. We provide winter maintenance reminders and on-demand servicing for residential, commercial, and industrial units. Our technicians clean coils, check refrigerant levels, and test electrical components to ensure optimal performance.
Emergency Repairs
We offer urgent repair services for air conditioning and electrical systems, with prompt response times for residential and commercial clients. Our team addresses faults, breakdowns, and safety issues outside standard hours to restore functionality and ensure safety.
People
Daniel Condon
Director
Founder of Polar Industries since 2004, Daniel brings over 20 years of experience in electrical and refrigeration industries. He oversees operations and strategic growth while maintaining a hands-on role in client service delivery.
Ben Hyde
Director
Joining Polar Industries in 2010, Ben became a director in 2015. With 15+ years in the field, he manages technical operations and quality control, ensuring adherence to industry standards and client satisfaction.
Questions
What areas do you service?
We service Townsville suburbs including Kirwan, Douglas, and Mount Louisa, as well as regional North Queensland locations.
Are you a licensed electrical contractor?
Yes, we hold Electrical Contractor License 69751 and employ fully licensed electricians and refrigeration mechanics.
Do you offer emergency services?
Yes, we provide urgent repair services for air conditioning and electrical systems outside standard business hours.
What brands do you work with?
We are a Daikin Club Dealer and service agents for Clipsal electrical equipment and Beacon Lighting products.
How do you ensure service quality?
Three full-time supervisors oversee quality control, while our 4.9-star reviews reflect our commitment to excellence.
Reviews (7)
Tracy Swanston - Long
Jan 19, 2022
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There awesome . They did a great job. And the advise given to wear the aircon should be placed was very smart. Very professional Would recommend them to any one. My house is now Cool. Sitting back in my aircon. Thanks so very much. 10 out of 10
Alan Regan
Jan 19, 2022
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Positive:Professionalism,Quality,Responsiveness
Very good cleaning done. Like a new air cond. Last night. Serviceman polite and thorough. Have always used Polar. Consistently good.
Services:Cleaning,AC maintenance
Very good cleaning done. Like a new air cond. Last night. Serviceman polite and thorough. Have always used Polar. Consistently good.
Services:Cleaning,AC maintenance
Donna Leahy
Jan 16, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Very pleased with service, above and beyond what we expected. Self instal and they provided everything plus extras with very little notice! Highly recommend speaking with Ben for all your needs. Brilliant cheers!!
Service:AC installation
Very pleased with service, above and beyond what we expected. Self instal and they provided everything plus extras with very little notice! Highly recommend speaking with Ben for all your needs. Brilliant cheers!!
Service:AC installation
Natasha Miller
Jan 06, 2022
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From my first phone call through to installation of aircons and fan the communication and service was terrific. The staff are friendly and polite and they took care and tidied up after they were finished. Definitely recommend and use Polar Industries again
Mellissa Mitchell
Dec 21, 2021
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Fantastic and efficient service, going above and beyond for delivery. Tradesmen turned up on time for installation and cleaned up after themselves! Very happy customers and highly recommend Polar!
Dean
Dec 15, 2021
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Positive:Professionalism,Punctuality,Responsiveness,Value
First time using Polar Industries and will definitely be using them again for anything air conditioning related in the future. They squeezed me in with little notice, showed up on time, quickly got our aircon sorted and blowing icy cold air again and left the area spotless. Highly recommend.
Services:Cleaning,AC maintenance
First time using Polar Industries and will definitely be using them again for anything air conditioning related in the future. They squeezed me in with little notice, showed up on time, quickly got our aircon sorted and blowing icy cold air again and left the area spotless. Highly recommend.
Services:Cleaning,AC maintenance
Ricky Dowling
Nov 16, 2021
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I work too much! Don't we all? Polar Industries were very helpful and have been time and time again. I did the " I have a mate that's a sparky" thing. That just ended in a drawn out process that was a waste in time that I don't have. I don't do too many reviews. But I do recognise professionalism and straight up honesty when I experience it. I wish every experience I've had with Tradies was the same. Real world is, it's just not. Polar Industries set the standard and I applaud them for it.
